Innovation and end-to-end integration provide an efficient, robust car service solution for our users.
Best-In-Class Website Book a ride effortlessly through our easy-to-use website GroundLink.com. Input the pickup and drop off locations, the date and time of the ride, the type of vehicle requested and enter payment information for a seamless car service booking process.
Award-Winning Mobile App* Available through the App Store and Google Play, the mobile app puts riders in control. Book, manage and track rides right from the palm of your hand. And in most locations, you can track your car before and during your ride and receive a picture of your driver and type of car in advance of its arrival.
Skill-Based Call Routing Smart technology directs incoming calls to specialized agents who expedite reservations, manage issues and answer questions.
Process Automation Globally, drivers use our proprietary software to receive assignments and provide real-time availability, status and location reporting and billing. This allows GroundLink the ability to track all of its vehicles and to provide e-receipts within 72 hours of the ride taking place.
Central Dashboard For corporate limo service accounts, GroundLink offers a web-based dashboard where travel arrangers can easily access and manage ride activity, ground transportation spend and top passengers for greater insight into this previously hard to manage category.
* GroundLink was awarded the ODIGEO Award for Travel Innovation and the Creative Alliance Award for Travel Innovation by leading travel industry firm, PhoCusWright. Mobile app cited by USAToday as Best in Class in 2011.
GroundLink is the best ground transportation and limo service option for business and frequent travelers and travel arrangers. Utilizing technology, GroundLInk makes booking, tracking and paying for car service rides seamless.
Car service and airport pickup service rides can be booked at groundlink.com, by phone, on the GroundLink mobile app or via GDS and OBTs for corporate limo service rides. To reduce anxiety, SMS alerts are sent to passengers about their driver's location, and ride tracking is provided for both passengers and travel arrangers. All flights for airport transportation rides are tracked and pick-up times are automatically adjusted based on the flight's actual arrival time.
For travel arrangers we offer a central web-based dashboard where arrangers can gain insight into their ground transportation program by viewing their company's total ground transportation spend, upcoming and completed rides, and the accounts top travelers.