The GroundLink Guarantee,


On Time Every Time Guarantee

When you need to get there on time, count on GroundLink global car service. Whether it's making sure you get to an important client meeting, arriving in plenty of time for your flight, getting home after a long day of work, or making it on time for a show or dinner reservation – we'll be there on time, guaranteed. With our guaranteed on time pick-up policy, you'll enjoy GroundLink's reliable door-to-door pick-up and drop-off car service provided by our professional, experienced and vetted drivers.

How We Stand Behind Our On-Time Guarantee

We'll Be On Time or Your Next Ride is On Us
We know you have places you have to be, and our #1 job is to get you there safely and on time. That's why we offer the industry's only on-time guarantee. If we are more than 5 minutes late for your scheduled pick-up, your next ride with GroundLink is free (up to $75*).

Airport Pick-up Service – There When You Arrive
Our cutting edge technology leverages real-time flight tracking and up-to-the-minute flight arrival and departure information to adjust and ensure on-time airport pick-up service for our customers. During the booking process, you simply enter your flight information so we can track your flight and we automatically adjust your pick-up time based on when your flight actually arrives at the gate. That ensures your GroundLink car is there when you arrive, and helps you avoid unnecessary wait time fees.

To assist in providing best-in-class airport pick-up service, GroundLink offers a 30 minute complimentary grace period for domestic flights and 60 minute grace period for international flights. You also have the option to adjust your pick-up time, whether it's right when your flight reaches the gate, or up to two hours after your flight lands if you need more time to get your bags or want to have dinner at the airport.

Always Know Where Your Car Is
With our award winning mobile app, you can track your GroundLink Car, contact the driver directly, and get SMS messages with updates to synchronize your pickup to the second!

*A promo code in the amount of your late ride (up to $75) will be issued to you. That code can then be used towards a future GroundLink ride.

Let's Get Booking

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